Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the GoldenBet website, mobile site, apps, and related services (“Services”). By creating an account or using the Services, you agree to these Terms and any policies referenced here.

Definitions

• GoldenBet / we / us: the operator providing the Services.
• User / you: any person accessing or using the Services.
• Account: your registered user profile.
• Games: casino, sportsbook, and any other interactive products offered in the Services.

Eligibility

You may use the Services only if:

• You are of the minimum legal age required in your jurisdiction; and
• You have the legal capacity to enter into a binding contract; and
• You are not restricted from using the Services under applicable laws or these Terms.

Account Registration and Security

• You must provide accurate, current information during registration and keep it updated.
• You are responsible for maintaining the confidentiality of your login details and for all activity on your Account.
• You must not share, sell, or transfer your Account. Only one Account per person may be permitted; duplicate Accounts may be closed.

Verification (KYC) and Checks

• We may request identity, age, address, and payment-method verification at any time (including before withdrawals).
• We may perform anti-fraud, anti-money laundering, and responsible-gambling checks.
• If required documents are not provided within a reasonable timeframe, we may restrict deposits, gameplay, or withdrawals, or close the Account.

Deposits, Withdrawals, and Balances

• Deposits and withdrawals are processed via available payment methods displayed in your cashier.
• Fees, minimums/maximums, and processing times may vary by method and may change.
• Withdrawals may be subject to verification, security checks, and internal review for fraud prevention.
• You must use payment methods you are authorized to use; third-party payments may be rejected.

Bonuses and Promotions

• Bonuses, free bets, and promotions are subject to specific terms shown at the time of the offer (wagering/turnover requirements, time limits, eligible games/markets, max bet rules, and withdrawal limits).
• If we reasonably believe a bonus is being abused (e.g., multiple accounts, collusion, irregular play patterns), we may withhold, cancel, or reclaim bonus funds and related winnings.

Fair Play, Prohibited Conduct, and Integrity

You must not:

• Use software, scripts, bots, automation, or any tool that provides an unfair advantage;
• Exploit bugs, errors, or vulnerabilities; or
• Collude, match-fix, manipulate markets, or engage in any fraudulent activity.

If prohibited conduct is suspected, we may suspend the Account, void bets, withhold payments, and report activity where required.

Game Rules and Sportsbook Rules

Each product has specific rules and settlement conditions that apply to gameplay and betting. In case of conflict, the product-specific rules and settlement rules prevail.

Errors and Malfunctions

• If a bet, payout, price, or result is clearly incorrect due to a technical or human error, we may correct it, void affected transactions, and restore balances to the position that would have applied without the error.
• Malfunction voids all plays where applicable.

Account Suspension and Closure

We may restrict, suspend, or close an Account if there is a breach of these Terms or related policies, verification is incomplete or fails, fraud/chargebacks/suspicious activity is detected, or we are required to do so by law or regulator instructions (where applicable).

You may request Account closure through Support. Responsible-gambling exclusions may apply.

Limitation of Liability

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.” We are not liable for indirect losses (e.g., loss of profits, data, or business) arising from use of the Services.

Changes to the Services and Terms

We may update the Services and these Terms from time to time. Material changes may be communicated through the website, app, or email. Continued use of the Services indicates acceptance of the updated Terms.

Complaints and Dispute Resolution

Contact Support first so we can investigate and attempt to resolve your issue. Keep records of relevant dates, transaction IDs, and screenshots where helpful. Where escalation routes exist, we will explain available next steps within Support communications.

Governing Law

These Terms are governed by the laws of the jurisdiction where GoldenBet is established, without prejudice to any mandatory consumer protections that apply to you.